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  1. Z- Test Product
  2. Solution home
  3. Using this Portal
  4. Navigating and Searching the Skywise Support Portal
  • Using this Portal
    • Navigating and Searching the Skywise Support Portal
      • Introduction to Skywise support portal
      • How to Search Within Skywise Support Portals
      • Dedicated Portals for Different Products
    • Raising Tickets
      • Raising a Support Ticket
      • Ticket Criticality
      • Ticket Types
      • Filling in the Description Box
      • Checking Ticket Status
      • Searching For a Specific Ticket by Ticket Number
      • CC'ing People on a Ticket
      • Closing and rating a Ticket
      • Service Availability
      • Root Cause Analysis (RCA) Process
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Introduction to Skywise support portal

Modified on: Fri, 10 Apr, 2026 at 10:43 PM

This brief video gives you an introduction to the navigation and the support ticketing portals.



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  • How to Search Within Skywise Support Portals
  • Dedicated Portals for Different Products

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